Traditional dahabeya sailing on the Nile at sunset

OUR POLICIES

Important information about our Dahabeya Nile cruise policies to help you plan your journey with confidence and peace of mind.

1. Booking & Payment Policy

30% deposit required to confirm the booking. 70% remaining balance due 60 days before departure. Within 60 days of departure, 100% payment is required.

Cancellations received 90 days or more before departure receive a refund of the 30% deposit. Cancellations within 90 days of departure forfeit the deposit. Changes to bookings are subject to availability and may incur charges. We may cancel or modify journeys due to safety or operational reasons.

2. Cancellation & Refund Policy

Cancellations must be received in writing. 90 days or more before departure: refund of 30% deposit. Less than 90 days: deposit is forfeited.

Cancellations received in writing 90 days or more before departure receive a refund of the 30% deposit. Less than 90 days before departure, the deposit is forfeited. Booking changes are subject to availability and any applicable charges.

3. Privacy Policy

We collect personal information to manage bookings, process payments, and enhance your experience. We protect your data and never sell it.

You have rights over your personal information. Contact us if you need to access, correct, or request deletion of personal data, subject to applicable law.

4. Cookie Policy

Our website uses cookies to ensure it functions properly, remember preferences, analyze usage, and improve your experience.

You can manage cookies in your browser settings. Some cookies are essential for the site to operate and cannot be disabled through the website.

5. Travel & Safety Policy

Your safety is our priority. Follow crew and guide instructions at all times. Itineraries may change due to weather, river conditions, or other circumstances.

We recommend comprehensive travel insurance. Follow all crew and guide instructions and tell the crew promptly about any safety concern.

6. Guest Policy

Respect fellow guests, crew, and local communities. Take care of your cabin and belongings. Smoking only in designated areas.

Inform us of any special requirements in advance. Guests are expected to respect other guests, crew, and local communities throughout the journey.

7. Complaints Policy

If you experience an issue, please inform our crew during your journey. You may submit a formal complaint in writing after your trip.

We review all complaints fairly and aim to respond promptly. Please include relevant booking details and a clear description of the issue when submitting a complaint.