Privacy policy
Privacy Policy
At Luxury River Nile Cruises, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a booking with us.
Information We Collect
When you visit our website or make a booking, we may collect the following information:
- Name
- Email address
- Telephone number
- Billing and payment information
- Travel dates and booking details
- Passenger information required to complete your reservation
- Any information you provide when contacting us
We may also automatically collect technical information such as your IP address, browser type, device information, and website usage through cookies and similar technologies.
How We Use Your Information
We use your personal information to:
- Process and manage your cruise booking.
- Confirm reservations and process payments.
- Communicate with you about your booking.
- Respond to your enquiries and customer support requests.
- Improve our website and services.
- Meet our legal and regulatory obligations.
- Prevent fraud and protect our business.
We will only use your information where we have a lawful basis to do so.
Payment Information
Payments made through our website are processed securely by trusted third-party payment providers. We do not store your full payment card details on our servers.
Sharing Your Information
We may share your information only when necessary with:
- Cruise operators and travel partners responsible for delivering your booking.
- Payment processors.
- Technology providers that help operate our website.
- Government authorities where required by law.
- Professional advisers or legal authorities when necessary.
We do not sell or rent your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and help us improve our services.
You can control or disable cookies through your browser settings, although some website features may not function correctly.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your information.
- Restrict or object to certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal data.
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Luxury River Nile Cruises